Hey there, I'm Cyndy :)

Hey there, I'm Cyndy :)

Hey there, I'm Cyndy :)

Hey there, I'm Cyndy :)

Hey there, I'm Cyndy :)

Hey there, I'm Cyndy :)

Digital Product Designer

Singapore Permanent Resident

Designer by trade, dot-connector by instinct. I’ve spent 13 years crafting experiences across health, agriculture, finance, and micro-mobility — from scrappy startups to global enterprise.

Lately, I found myself in the “strategy-meets-reality” zone: helping teams rediscover their users, articulating problem areas worth solving for, fixing clunky UX and sometimes convincing to kill products that don't add value. I now spend just as much time designing processes, facilitating workshops, and aligning teams around what the business truly cares about: building confidence in the product, reducing the risk of failure, and making smart, focused bets when we go-to-market. My approach is grounded, collaborative, and deeply user-focused.

Designer by trade, dot-connector by instinct. I’ve spent 13 years crafting experiences across health, agriculture, finance, and micro-mobility — from scrappy startups to global enterprise.

Lately, I found myself in the “strategy-meets-reality” zone: helping teams rediscover their users, articulating problem areas worth solving for, fixing clunky UX and sometimes convincing to kill products that don't add value. I now spend just as much time designing processes, facilitating workshops, and aligning teams around what the business truly cares about: building confidence in the product, reducing the risk of failure, and making smart, focused bets when we go-to-market. My approach is grounded, collaborative, and deeply user-focused.

CliftonStrengths - Harmony | Belief | Connectedness | Positivity | Developer
ESFJ · Enneagram Type 2

CliftonStrengths - Harmony | Belief | Connectedness | Positivity | Developer
ESFJ · Enneagram Type 2

Skills

User experience design

Design leadership & operations

Zero to one

Mixed-method UX research

Branding & visual identity design

End-to-end dervice design

Conceptualisation and video production

Go-to-market strategy

Tools

Miro

Canva

Figma

Google Suite

Notion

Jira

Confluence

Photoshop

Illustrator

Premiere Pro

After Effects

ChatGPT

Experience

2024 - Present

🧾 NTT Data Payment Services

Lead Product Designer

Drive product discovery efforts for B2B payments in manufacturing and travel sectors across APAC, and connect in-house capabilities with partners to offer end-to-end working capital management solutions.

2023 - 2024

🏝️ Career Break

Rest and reset

I took a break to slow down while reconnecting with my loved ones and a bit of traveling. I also worked part-time to coordinate financial assistance for low-income families, ex-inmates and youth at risk.

2022 - 2023

🛴 Neuron Mobility

Lead Product Designer

Established a customer-centric design framework, ensuring compliance and efficient decision-making. Improved accessibility and consistency through design system audits, executed mixed-method UX research and led a lean team of 4. My strategic planning efforts included prioritisation and road mapping to drive impactful design initiatives.

2021 - 2022

💰 Delivery Hero

Lead Product Designer

Designed a wallet app for rider salary payouts aimed for a global roll-out of 70+ countries, user-centric design principles, and led a lean team of 3. I collaborated on brand development, established design rituals, and conducted mixed-method UX research to inform and measure product improvements.

2018 - 2021

🌾 Yara International

UI Designer > Sr. UX Designer > Design Lead

Oversaw the design & research roadmap and activities, developed customer journeys, and restructured the design org. I launched impactful initiatives, including a loyalty program for agriculture retailers and a Q&A platform resulting in 300% organic growth. My role included managing a team and democratising insights for the consumptions of all teams in Confluence.

2016 - 2018

💉 Holmusk

Visual Designer

Rebranded the flagship type 2 diabetes program, managed visual needs for product and brand, and owned the dietitian-facing management platform. My contributions extended to refreshing UI, supporting various visual elements, and maintaining a cohesive design approach across platforms.

2011 - 2016

🎨 Wunderman

Digital Designer

Honed my design craft and resilience through that 5 years dedicated crafting diverse visual elements, including landing pages, websites, banners, social media content, motion graphics, and video productions. Wrote a piece of my agency experience here.

Education

2025

Associate Degree in Ministry

Alphacrusis University College

Make sense of growing needs of society today through theology.

2013

Advanced Certificate in Theology

CHC School of Theology, Singapore

Practical ministry training with a sound biblical theology foundation.

2007 - 2010

Diploma in Multimedia (with Distinction)

Nanyang Academy of Fine Arts, Singapore

They taught me an all-rounded multimedia tools and I helped me figured out what I didn't like, e.g. filming and animation, and and what I liked coding & designing websites.

2004 - 2007

Science Stream

SMA Negeri 4 Denpasar, Bali, Indonesia

Figuring what I want to pursue for university while puberty hit hard.
Astronomy Club: represented Bali in National Level.
Computer Club: won a couple of web design competitions.

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